Reference

How tk588 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad, or Rocket, and browse our lobby. Access to our platform and the protections described here depend on your local law and eligible region.

Account data kept securebKash, Nagad, Rocket payment data protectedYour right to access and correct your dataClear retention and deletion termsBangladesh-region eligibility applies
tk588 How tk588 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply layered security to your account data. SSL encryption covers all data in transit. Access to stored personal records is restricted to authorised staff only, and payment data tied to bKash, Nagad, or Rocket transactions is handled under strict internal access controls. We keep your data for as long as your account is active and for the period required to meet legal and financial record-keeping obligations — after which it is deleted or anonymised. You can request a copy of the data we hold, ask us to correct any inaccurate detail, or request deletion where no legal hold applies.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can disable non-essential cookies in your browser without losing account access.
Payment Data Security Transaction references for bKash, Nagad, and Rocket deposits are stored to reconcile your wallet history. We never store wallet PINs or one-time passwords from any payment app.
Account Security Steps Login uses OTP verification tied to your registered mobile number. If unusual activity is detected on your account, we flag it and may request re-verification before allowing access.
Data Retention Period Active account data is held while your account remains open. Following closure, records are retained only for the period required by applicable financial and legal obligations, then removed.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold on your account, contact our support team directly. We handle privacy requests separately from general account queries so your request reaches the right person without delay. Response times depend on the nature of your request and verification steps required.

Team online

Live Chat

Start a live chat session from the account dashboard. Describe your privacy request clearly so we can route it to the data team without back-and-forth.

Email Support

Send your data access or deletion request by email. Include your registered account details so we can verify your identity before actioning anything.

Account Help Centre

The Help Centre inside your account lists the steps for common privacy requests — updating contact details, reviewing stored payment records, or querying data retention.

Common Questions About Your Privacy on tk588

The questions below cover the privacy topics we hear most often — from what data we store when you use bKash or Nagad, to how you request deletion. If your question is not here, reach the support team via live chat or email.

We collect your name, contact details, and device information at registration. When you deposit via bKash, Nagad, or Rocket, we also store the transaction reference to reconcile your wallet history.

No. We never store your bKash PIN, Nagad PIN, or Rocket PIN. Those credentials remain entirely within your own wallet app and are never transmitted to or held by us.

Send a data access request via email or live chat from your account dashboard. We verify your identity first, then provide a summary of the personal data held on your account.

Yes. Where no legal or financial hold applies, we will delete or anonymise your data after account closure. Submit a deletion request through live chat or email with your account details.

We share data only with service providers necessary to operate the platform — payment processors for bKash, Nagad, and Rocket, and security services. We do not sell your personal data to any third party.

After closure, we retain records for the period required by applicable financial and legal obligations. Once that period expires, your data is deleted or anonymised from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.